Terms of service

Terms of Service

Welcome to Cotton On. These Terms of Service explain the rules and conditions that apply when you browse our website or purchase products from us. By using our website, you agree to these terms.

Cotton On
Website: cottonon-au.shop
Address: 550 Deer Ridge Drive, Paterson, NJ 07501, USA
Email: admin@cottonon-au.shop

1. About Our Store

Cotton On operates as an online B2C retail store offering products across categories including Women, Men, Kids Girls, Boys, and Kids Shoes.

We aim to provide a convenient shopping experience, clear product information, reliable payment options, and dependable delivery service to customers in eligible destinations worldwide.

Our sales area covers global destinations except Asia and remote areas where delivery services may not be available.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

Because products may appear differently depending on your device or screen settings, minor differences in color or appearance may occur.

For clothing and footwear, we recommend checking available product information carefully before ordering, particularly size, color, style, and product specifications.

3. Accounts and Customer Information

You may be able to browse and purchase products without creating an account, depending on the features available on our website.

When placing an order, you agree to provide accurate and complete information, including your name, billing information, shipping address, email address, and other information required to process your order.

You are responsible for ensuring that the information provided to us is correct.

4. Orders and Contract Formation

After you submit an order, we will process the order information and payment.

Submitting an order does not automatically guarantee acceptance of the order. We reserve the right to decline or cancel an order where necessary, including in cases involving inaccurate information, suspected fraud, payment problems, product availability issues, or other legitimate reasons.

Once an order is accepted, the order will normally be processed within 4–7 business days.

If an order cannot be fulfilled, we will take reasonable steps to notify you and, where applicable, arrange a refund for amounts already paid.

5. Prices and Payment

All prices displayed on the website are presented according to the applicable product listing at the time of purchase.

We accept Visa and MasterCard as payment methods.

Payment information is processed through appropriate payment processing systems. We do not intentionally retain complete payment card information beyond what is necessary for order processing, security, fraud prevention, or legal requirements.

You agree that payment information supplied during checkout must be accurate and authorized for use.

6. Shipping and Delivery

Orders are normally processed within 4–7 business days before shipment.

We offer the following shipping options:

Standard DHL/FedEx: estimated delivery within 7–14 days, with a shipping fee of 12.95.
EMS: estimated delivery within 12–24 days, with free shipping on orders over 50.

Delivery times are estimates and may vary due to customs procedures, carrier conditions, weather, holidays, destination restrictions, or other circumstances outside our reasonable control.

For international orders, customs duties, import taxes, and other destination-country charges may apply. Any applicable customs duties or import charges are the responsibility of the customer.

7. Returns, Refunds and Exchanges

We want you to feel comfortable shopping with us.

Eligible products may be returned within 30 days of receipt.

Returned products should be in appropriate condition and, where reasonably possible, returned with original packaging, tags, and accessories.

Once we receive a return or exchange, we normally process it within 4–7 business days.

Approved refunds are issued to the original payment method. You should normally receive your refund within 2–3 weeks, although the actual timing depends on your card issuer or payment provider.

For clothing, footwear, and accessories, please check size, color, style, and product details carefully before purchasing. If an item arrives damaged or has an apparent manufacturing defect, please contact us as soon as reasonably possible with your order details and supporting photographs where appropriate.

Return shipping costs may depend on the reason for the return and the applicable return instructions provided by our customer service team.

8. Quality and Product Issues

We distinguish between manufacturing defects and damage caused by improper use, accidental damage, normal wear, or misuse.

For apparel, accessories, and footwear, customers should inspect products after delivery and contact us promptly if there is an obvious defect or damage.

For products damaged during transportation, please retain the packaging and provide photographs when contacting customer service. This helps us investigate the issue with the carrier and determine the appropriate solution.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

9. Intellectual Property

All website content, including text, photographs, graphics, logos, designs, layouts, product presentation, trademarks, and other materials associated with Cotton On are owned by or licensed to the relevant rights holder and are protected by applicable intellectual property laws.

You may use the website only for personal and lawful shopping purposes.

You may not reproduce, copy, distribute, modify, publish, sell, license, or commercially exploit our website content without prior written authorization.

If you voluntarily submit reviews, comments, photographs, or other user-generated content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, and distribute that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

10. Prohibited Activities

When using our website, you agree not to:

Use the website for unlawful or fraudulent purposes.
Violate the intellectual property rights of Cotton On or any third party.
Introduce viruses, malware, malicious code, or other harmful technology.
Interfere with the operation, security, or availability of the website.
Attempt to gain unauthorized access to systems or customer information.
Resell products purchased through the website without authorization.
Use false identities or provide inaccurate information.
Submit fraudulent, unauthorized, or misleading orders.
Use automated systems to improperly access, scrape, or collect website information.

We may suspend or restrict access where we reasonably believe that these rules have been violated.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable services. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, natural events, technical failures, government restrictions, or other external events.

To the maximum extent permitted by applicable law, our liability relating to a specific order will be limited to the amount actually paid by the customer for that order, except where a greater liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or restrict rights or protections that cannot legally be excluded under applicable consumer law.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or fraudulent activity.

This provision does not apply to the extent that the relevant loss results from our own unlawful conduct or negligence where liability cannot legally be excluded.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website functionality, or legal requirements.

When changes are made, the updated version will be published on this website with the revised effective date where appropriate.

Your continued use of the website after an update means that you acknowledge the updated Terms, to the extent permitted by applicable law.

14. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

15. Applicable Law and Disputes

These Terms are intended to be interpreted consistently with applicable laws governing the relationship between Cotton On and its customers.

Because our business serves customers internationally, mandatory consumer protection laws applicable in the customer's jurisdiction may provide additional rights.

For customers in the United States, applicable federal and state consumer protection laws may apply. The address associated with the business is 550 Deer Ridge Drive, Paterson, NJ 07501, USA.

We encourage customers to contact us first so that we can attempt to resolve any concern promptly and fairly.