Privacy policy

Privacy Policy

At Cotton On, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how we protect it when you visit or purchase from our website.

Cotton On
550 Deer Ridge Drive, Paterson, NJ 07501, USA
Email: admin@cottonon-au.shop
Website: cottonon-au.shop

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information necessary to provide our services, including:

Your name and contact details
Billing and shipping address
Email address and telephone number
Order details and purchase history
Payment-related information necessary to process your transaction
Information you provide when contacting customer service
Technical information such as IP address, browser type, device information and website activity
Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for operating our online store and providing our services.

2. How We Collect Your Information

We may collect information directly from you when you:

Place an order
Enter information during checkout
Contact our customer service team
Communicate with us by email
Browse or interact with our website

Some technical information may also be collected automatically through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange payment and delivery
Provide order confirmations and shipping updates
Respond to customer service requests
Process returns, exchanges and refunds
Improve our website, products and shopping experience
Detect and prevent fraud, abuse or unauthorized activity
Maintain website security
Comply with applicable legal and regulatory obligations

We do not collect personal information simply for the purpose of collecting it. We use information for legitimate business and service purposes.

4. Payment Security

We accept payments through Visa and MasterCard.

Payment information is processed through appropriate payment processing systems. We do not need to store your complete card details on our website in order to process your purchase.

You should never send your full card number, security code or other sensitive payment information to us by ordinary email.

5. When We Share Information

We may share necessary information with trusted service providers when required to operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting service providers
Technology and analytics providers
Customer service and operational service providers
Government authorities or other parties when legally required

These parties receive only information reasonably necessary to perform their services or fulfill legal obligations.

We do not sell your personal information as part of our ordinary business operations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly and improve your shopping experience.

Cookies may help us:

Remember shopping or browsing preferences
Keep certain website functions working
Understand how visitors use our website
Improve website performance
Detect security or technical issues

You can adjust your browser settings to restrict or block cookies. However, disabling certain cookies may affect some website functions.

7. Data Storage and Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Information may be stored or processed by service providers in countries other than the country where you live. Because we operate internationally, your information may therefore be transferred across borders where necessary to provide our services.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business records, resolving disputes and meeting legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Request a copy of certain information
Withdraw consent where processing is based on consent
Contact an applicable privacy or data protection authority

To exercise an applicable privacy right, please contact us at:

admin@cottonon-au.shop

We may need to verify your identity before completing certain requests in order to protect your information.

9. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at admin@cottonon-au.shop so that we can review and take appropriate action.

10. International Customers

Cotton On operates an international online retail business and may serve customers in different countries.

Privacy and data protection laws vary between jurisdictions. We aim to handle personal information responsibly and transparently while taking reasonable steps to protect information during international processing.

11. Third-Party Websites

Our website may contain links or integrations to third-party websites or services. These third parties may have their own privacy policies and data practices.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

When changes are made, the updated version will be published on our website with the revised effective date where appropriate.

We encourage you to review this page periodically so you remain informed about how we handle personal information.